How Does Your Wear Resistant Steel Vendor React When Things Go Wrong?

The reality is, periodically everyone will have something hiccup in their system despite everyone’s best efforts. It is how a company deals with adversity that determines how they react which makes all the difference. Your personal results for a successful resolution, determine your bottom line success.

All of the articles, photos and videos you see in every online blog post, or LinkedIn, Instagram or Facebook for steel wear plate; the vendor is showing their best results.

If you don’t have any knowledge or experience with the company the first time you look at a company; your first thought is, “What happens when things go wrong?”

After working with JADCO for several years now, I just had my first phone call telling me things didn’t proceed as everyone planned.

A customer called saying they received their formed QT Plus ® wear steel replacement bottom for their CAT 349 excavator bucket. The packing slip indicated the six exterior wear bars for the back of the bucket were also shipped, but they were not on the pallet.

In this type of situation it is easy to see who are the wear plate professionals compared to the pretenders:
• The professional will dig into what happened and find the answers, and quickly respond with an action plan.
• The pretenders first reaction is to point fingers, claim it was not their problem, make accusations, and look for anyone else to become a scapegoat.

An inquiry into JADCO’s Quality Inspection Department about shipping the project and asking them to review the inspection report and get back to me.

Their response was, “Let me look into it and I’ll get right back to you.”


In a few minutes I received the above Inspection Report via email with the photos showing why the exterior wear bars were not on the pallet. The bars were sent on a separate pallet than the formed bucket bottom for ease of handling and weight. (Name removed for posting.)

Confirming the status with the customer later in the day, he mentioned this was not his only shipping issue that day. He was pleased with JADCO’s immediate response with actionable assistance in responding to him promptly.

Does Your Current Wear Plate Vendor:

• Respond to your inquiry quickly?
• Swiftly provide you with answers?
• Have usable information?
• Stop what they are doing and make your issue their immediate priority?
• Or do they come up with a myriad of excuses attempting to shift blame to anyone else?

Our customers tell us this rapid response is standard procedure for JADCO; but it is seen by our customers as remarkable since the competitors do not respond in the same manner.

How Does Your Vendor React When You Have An Issue?

Discover how JADCO’s QT Plus ® delivers greater wear performance IN YOUR APPLICATIONS than any AR400 type wear resistant steel you have used previously.

Why Doesn’t Every Steel Company Make Their Products Last As Long As JADCO QT Plus ®?

Having the ability to create wear resistant steel having the same hardness through the entire thickness, requires precisely controlled chemistry and careful heat treating.

This attention to detail from the steel mill in Pennsylvania actually is available to anyone. Yet most steel wear plate distributors choose to limit the proper quantities of these essential elements with the goal of a lower initial price.

They are planning to sell you more of the same in a few months, robbing more of your profits every time.

For the last 40 years we have focused exclusively on delivering consistent, longer life for our customers.

Now you understand why we deliver better results for our customers. We think differently by focusing only on your results. Don’t you wish everyone did?

Allow us to help you today by calling (724) 452-5252, or email

We will schedule a meeting with one of our local wear plate specialists at a time that best fits your schedule.

Remember, the only thing you have to lose by not working with JADCO, are your profits.

When your AR wear plate gives out, give JADCO a shout! (724) 452-5252